All orders placed before 2pm are sent UK Royal Mail
UK Tracked Delivery £4.50
International Delivery - Flat Rate £17 Tracked
We aim to dispatch all orders on the same day, when ordered before 2pm where ever possible. On odd occasions, we may not be able to adhere to this policy, in which case your order will be with you as soon as possible.
Local pickup
Click and collect is also available from our Shop:
101 High Street
Alfreton
DE55 7DP
Between the hours of 10am & 2pm Monday to Saturday. If you prefer to collect outside of these hours please get in touch.
Purchases are delivered using various shippers according to the delivery address and some orders will require a signature upon delivery.
We will keep you informed on the progress of your order via email.
We will issue a dispatch confirmation when your order has left our warehouse.
In the highly unlikely event of your order not arriving please email us on [email protected] stating your order number and we will investigate with our couriers and keep you informed via email.
Weekends and all Public holidays are not classed as working days.
RETURNS POLICY
I’ve always made it my policy that I do not accept returns if….you have changed your mind, your husband doesn’t like it, or it doesn’t match your handbag etc. The only time I accept returns are if they’re faulty as per the current laws
Please return it in it’s original condition, unworn with all tags attached and within 14 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website www.couture24boutique.co.uk/
If you return items outside the 14 day return period we will be unable to process your return. If this is the case and you require the item returning to you, you will be required to pay the cost of the postage.
We will process your return ASAP. However on the odd occasion this may take up to 21 days. If you have not been refunded within 30 days of returning your items, please contact us with proof of postage and we will assist you.
Return items
101 High Street
Alfreton
DE55 7DP
Faulty Items
Please contact us via email or telephone us regarding any faulty or incorrect items and we will assist you.
IMPORTANT INFO
When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.